Terms & Conditions

1.Who we are and what this covers

Solvether is a problem-solving platform operated by Stellence Corporation. In this document “Solvether”, “we” and “us” mean Stellence Corporation trading as Solvether, and “you” means the person using the service and, where they are signing in on behalf of an organisation, that organisation as well.

These terms cover every way you reach Solvether — the website at solvether.com, the mobile apps for iOS and Android, and any part of the service you reach by signing in with a work account through your employer's identity provider. They apply from the moment you first sign in and for as long as you keep an account.

A “workspace” is the private area an organisation configures and administers. A “member” is a person who signs in to a workspace. Where a term is defined here, it carries that meaning everywhere in this document.

2.Accounts and eligibility

You need an account to use Solvether. You can sign in with a Google account, with a Microsoft work account through your organisation, or with an email address. Whichever route you take, the account is yours personally: do not share your sign-in credentials, and do not hand your account to someone else.

You may open an account if all of the following are true.

• You are at least eighteen years old, or the age of majority where you live if that is higher.
• If you are signing in on behalf of an organisation, you are authorised to accept these terms for it.
• You give us accurate information, and you keep it accurate — in particular the email address we use to reach you.
• We have not previously closed an account of yours for a breach of these terms.

You are responsible for what happens under your account. Tell us promptly if you think someone else has access to it.

3.Business workspaces and administrator authority

Most people reach Solvether through their employer. When an organisation opens a workspace, it appoints administrators, and those administrators — not Solvether — decide how the workspace runs.

What an administrator controls

1. Who is invited to the workspace, and who is removed from it.
2. What the workspace is for, and how it is configured — the problem categories, the agenda, the recognition settings, and the anonymity settings.
3. Whether a member's participation continues. Removing a member ends their access to that workspace immediately.

What this means if you sign in with a work account

If you join a workspace using an account issued by your employer — a Microsoft work account, for example — your use of that workspace is subject to your organisation's administration. Your administrator can see your membership and can remove you. What else they can see is set out in our Privacy & Data Practices, and we recommend you read that section before you post.

An organisation that opens a workspace is responsible for telling its people what the workspace records and who can see it. Solvether provides the settings; the organisation makes the choices.

A personal account you opened yourself, with no workspace attached, is not subject to anyone else's administration.

4.Acceptable use

Solvether exists so a group can state real problems and work on them together. That only works if people feel safe being candid. The following are not permitted, on any part of the service.

• Posting content you do not have the right to post, including someone else's confidential or copyrighted material.
• Harassment, abuse, threats, or content aimed at a person rather than a problem.
• Unlawful content, or content that encourages unlawful acts.
• Attempting to reach data belonging to another workspace, another member, or any part of the system you have not been given access to.
• Automated collection of content, except through an interface we publish for that purpose.
• Circumventing rate limits, quotas, or any other technical restriction.
• Interfering with the operation of the service, or with anyone else's use of it.

We may remove content that breaches this section, and we may suspend or close the account behind it. Where the content sits in a business workspace, we will normally tell that workspace's administrators.

5.Your content and the licence you grant

You keep ownership

You own what you post — the problems you raise, the solutions you propose, the comments and the videos. Nothing in these terms transfers your intellectual property to us, and closing your account does not change that.

The licence you give us

To run the platform we need permission to handle what you post. You grant Solvether a worldwide, non-exclusive, royalty-free licence to host, store, reproduce, adapt for format and display your content — for the purpose of operating, securing and improving the service, and for showing your content to the people you posted it to. That licence lasts as long as we hold the content and ends when the content is deleted, except for copies retained in backups for the period described in our Privacy & Data Practices.

We do not sell your content, and we do not use it to advertise to you.

Some content is visible to others by design: within a workspace, to the members of that workspace; on the public platform, to anyone who can reach the page. Check where you are posting before you post.

6.Points, leagues, and recognition

Solvether records participation as points, and groups members into leagues by standing. Points, leagues, badges and standing are recognition mechanics. They are not currency, they have no cash value, they cannot be redeemed, sold or transferred, and they are not property.

Because they measure participation, they change. We may adjust, recalculate, expire or reset points and standings — for example when we correct a scoring error, when a period closes, or when we change how scoring works. Influence derived from points decays as participation stops, by design, so that people who are active now are not outvoted by historical balances.

Separately from points, an organisation may run its own recognition budget in its workspace and use it to reward members. That is the organisation's money and the organisation's programme: Solvether provides the mechanism to record and distribute it, and the organisation decides who receives what. Any tax or employment consequence of such a reward is between the member and their employer.

7.Availability, changes, and beta status

Solvether is an evolving product in an early phase. Features appear, change and are withdrawn; screens are redesigned; behaviour you rely on today may work differently next month. We will give notice of material changes where we reasonably can.

We do not commit to an uptime level at this stage. There is no service level agreement attached to these terms, and none should be inferred from the service being available when you last used it. We perform maintenance, sometimes at short notice.

8.Fees

Solvether offers paid subscription plans, and we charge a fee for them. Card details are entered with our payment provider and held by them; Solvether does not see or store your card number.

Where something you are already using becomes chargeable, we will give notice before any charge applies to you, and continuing to use the service after a fee takes effect is how you accept it. We will not start charging for something you are already using without telling you first.

Where an organisation funds its own recognition budget inside its workspace, that money is the organisation's and passes through to its members; it is not a fee paid to Solvether.

What you pay for

Solvether is sold as a subscription. Each plan is priced per billing period, and both the price and the length of that period are shown on the plan you select before you confirm it. The price you pay is the one shown to you at the point of purchase.

A plan may start with a free trial. Where it does, you have the plan from the moment you subscribe and the first charge falls due when the trial ends, not before.

Changing your plan

A change of plan takes effect at the start of your next billing period, not on the day you ask for it. That holds in both directions: if you move to a larger plan, you stay on your current plan — and your current price — for the rest of the period you have already paid for, and the new plan begins with the next one.

If you move to a lower-priced plan, the lower price applies from the start of that next billing period and every period after it. The change and the new price begin together, so you are never charged the higher price for time spent on the smaller plan — and for the same reason there is nothing left to refund, because the period you have already paid for is the one you spend on the plan you paid for.

Cancelling

You can cancel a subscription at any time. Cancellation is scheduled rather than immediate: it takes effect at the end of the billing period you have already paid for, and your workspace keeps its plan and everything in it until then.

The period you are in when you cancel is not refunded. You have the use of it, so cancelling part-way through a period ends the subscription when that period ends rather than returning what you paid for it.

Refunds

We do not make refunds automatically. A billing period that has already begun is not refunded — including when you cancel, and including when you move to a lower-priced plan, because in both cases the change takes effect at the start of the next period and you keep the use of the one you have paid for.

If you believe you have been charged for something you should not have been, write to support@solvether.com and tell us what happened. We will look into it and reply to you. We are not promising a refund before we have looked, but we would rather hear from you than have you assume the answer.

Disputed charges

If a charge you do not recognise appears on your statement, please write to support@solvether.com before raising it with your card issuer. We can usually tell you what the charge was for straight away, and putting a mistake right directly is quicker for you than a chargeback.

Asking you to come to us first does not take away your right to go to your card issuer or your bank, and nothing in these terms limits that right.

9.Suspension and termination

By you

You can stop using Solvether at any time, and you can ask us to close your account by writing to legal@solvether.com. Closing a personal account removes your access; what happens to your data afterwards is described in our Privacy & Data Practices.

By your administrator

A workspace administrator can remove you from their workspace at any time. That ends your access to that workspace and to the content in it. Content you contributed to the workspace generally remains with the workspace, because it is part of a shared record your colleagues are still working from.

By us

We may suspend or close an account, or a whole workspace, if these terms are breached, if we are required to by law, or if continuing would create a security or safety risk. Except where speed matters or the law prevents it, we will tell you why and give you a chance to put it right.

Sections that by their nature should outlive the account — the licence you granted for content we still hold, the disclaimers, the liability limits, and governing law — survive termination.

10.Disclaimers and limitation of liability

For legal review. The wording below states our intent; counsel has not yet settled it, and it will change.

Solvether is provided as-is and as-available. We do not warrant that the service will be uninterrupted, error-free, or fit for a particular purpose, and we do not warrant that content posted by other people is accurate. Decisions your organisation takes on the strength of what it reads on Solvether are its own.

To the fullest extent the law allows, Solvether is not liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, lost revenue, or lost or corrupted data, arising out of your use of the service.

Nothing here excludes liability that cannot lawfully be excluded — including liability for death or personal injury caused by negligence, and for fraud.

For legal review: the aggregate liability cap is not yet set. It will be stated here before these terms leave draft.

11.Governing law and disputes

For legal review. Governing law and venue are not settled, and this section deliberately does not name either — stating a jurisdiction we have not chosen would be worse than admitting we have not chosen one.

Our intent is that these terms are governed by the law of the place where Stellence Corporation is established, and that disputes are heard in the courts of that place, without disturbing any right you have under the mandatory consumer law of the country where you live.

Before either of us starts a formal dispute, we would like the chance to fix the problem. Write to legal@solvether.com and we will try to resolve it directly.

12.Changes to these terms

We will change these terms as the product changes and as legal review completes. This document is version 0.1 and is a draft; it will be replaced.

When we make a material change, we will update the version and date at the top of this page and give notice — by email to the address on your account, by a notice in the product, or both. Where a change materially reduces your rights, we will give reasonable notice before it takes effect. Continuing to use Solvether after that point means you accept the new version.

Superseded versions are kept, and you can request one from legal@solvether.com.

13.Contact

Questions about these terms go to legal@solvether.com. If you are an IT administrator evaluating Solvether for your organisation, that is also the right address for questions about what we receive from your identity provider — and the Privacy & Data Practices document answers most of them directly.

Solvether is operated by Stellence Corporation.